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Customer Care

 

CONTACT US

We would love to hear from you and promise to answer all questions and requests promptly.

If you're getting in touch regarding an order, please contact us on

email: customercare@desmondanddempsey.com or give us a call on: 02077 205 650

For all non-order related enquires, please email hello@desmondanddempsey.com

FAQs

We’ve done our best to answer all the common questions, but if you need to know anything else please don’t hesitate to email us at customercare@desmondanddempsey.com

FAQ HERE

SIZE GUIDE

Here is a guide to all our sizes. Please refer to FAQ for any fit comments. or email us at customercare@desmondanddempsey.com

SIZE GUIDE HERE

RETURN & EXCHANGES

If you’re unhappy with your order for any reason and would like to return your order we’d be happy to offer a refund, exchange or credit note of the same value within 30 days of purchase. If you’d like to make a return please email us at customercare@desmondanddempsey.com and let us know what isn’t right along with your order number, and we will arrange the rest . In order to help us process your return, please include a completed returns document with your return, which can be downloaded here.

D&D Returns form

DELIVERY 

Currently, we are shipping to most of the world. We think that we’ve got most of it covered, but if you really want a pair and we don’t currently ship to your location, drop us a line on customercare@desmondanddempsey.com and we’ll get you sorted.

Please see shipping prices and details here.

UK - Orders over £65 - FREE
UK - standard 5 to 7 working days - £5
UK - next working day (orders placed before midday) - £8.00
Europe - 7 to 10 working days - £13.00
Australia 10 working days - £20.00
International (US, Canada) - 7 - 10 working days - £10
Rest of the World - £25.00