delivery
We ship around the globe and offer free standard shipping over the thresholds below.
We send orders out on UK working days. No weekend or bank holiday dispatches.
Monogramming can take up to three working days, but if your request is urgent we will try and speed things up. Just email customercare@desmondanddempsey.com.
Free Shipping Thresholds
UK
£100
USA
$200
Europe
€250
Canada
$350
Aus
$400
NZ
$350
returns and exchanges
Returns are easy and do not require a printer.
We are happy to offer a refund or credit note for your
purchase within 30 days of receipt of purchase. For further
details specific to your location, please click the link below. We are currently unable to exchange International orders.
For items purchased on sale, on promotion or discounted
items, you will have a 14 days returns period from date of
receipt.
If you are looking to return an order for a credit note, please
do reach out to our customer care team.
Please note, the following items are non-returnable: knickers, monogrammed items, worn pyjamas, items with labels removed.
How to return
UK
- Enter your order number including # (found on the front of your delivery box or in your order confirmation email) and the email address used for the order.
- Select "refund" on the portal for a return and "exchange" to make an exchange for a different size.
- Select your preferred shipping option. We provide the option to download a QR code or a printable return.
- Confirm that you'll take your repackaged items to your local Post Office for return via Royal Mail.
- You'll receive a returns confirmation email with a QR code or postage label.
- Take your repackaged items to your local Post Office:
If you chose the QR code option, show it on your mobile phone for scanning. A pre-paid returns label will be printed and attached to your parcel, and you'll receive a tracking receipt.
Note: If it's a gift and you don't want the sender notified, you can update the email and shipping details on the form for direct exchange to you.
International
- Provide your order number (with the # hashtag) and the email used for the order.
- Select the items you want to return and provide a reason.
- Choose your return method (self-postage or prepaid label deducted from your refund).
- Print the returns form and drop it off at the designated service
Note: At the moment, we do not offer exchanges internationally. If you wish to make an exchange, please return the item and place a new order