Questions, please.
Where can I try on a pair of D&D's?
If you’d like to find the perfect fit before you commit, come and say hello at our studio in London or visit one of our stockists. See the full list here.
Do your sizes fit larger or smaller?
D&Ds are true to size, but if in doubt, we say go bigger. You can also view our size guide here or get in touch if you’re not sure.
What can I monogram?
We offer free monogramming on all robes and pyjamas with a top pocket. Up to three initials, in six different shades. A practical, no nonsense luxury and a very good gift.
How long does your monogramming service take?
3–5 days, depending on your chosen delivery method. If it’s urgent, email us with your order number to customercare@desmondanddempsey.com and we’ll do our best to speed things up for you.
Please note that monogrammed items are non returnable.
How do you care for your D&Ds?
Proper treatment can make a big difference to the lifespan of your pyjamas.
Unbutton our products carefully; pulling will strain the thread and loosen the buttons. If a button does come loose, remove the thread and repair.
There is no need to wash D&Ds separately or by hand. But we recommend machine washing our pyjamas on 30 degrees or cold and with similar colours. Top tip: Washing with a full load and a proper spin will also reduce water waste.
Take laundry straight out of the machine, give it a strong shake and hang dry on a coat hanger if possible.
We advise staying away from the tumble dryer for the cotton voile and linen products. And please note that due to their delicacy, the broderie anglaise items are dry clean only.
We recommend an iron finish. Ironing brings back that ‘fresh out of the box’ feeling.
Cotton is very absorbent, so we recommend washing pyjamas once a week.
Do you gift wrap?
Our D&Ds come gift-wrapped in tissue paper inside a D&D print box. Just in case they need to exchange, a gift receipt is included. If you require separate gift boxes for multiple gifts, please process orders separately or get in touch with our team and we'll help you out. If it’s a particularly special gift and you’d like something extra special – we can help. Email customercare@desmondanddempsey.com. Sale items will not be packaged in our usual gift box, they will arrive in tissue paper inside a recyclable kraft mailer.
What are your shipping prices and delivery times?
Find all our shipping times and prices at our shipping & returns page, here.
How do I return my D&D's?
Find our no-nonsense return policy and get your returns label at our shipping & returns page here.
Where can I send kids pjs?
At the moment, we can ship our kids PJs to the UK, EU and a few other regions too. Our nappy cover daywear range can be shipped worldwide. Here's the full list of countries where we can send kids pyjamas (we hope to be adding more to the list soon!):
Iceland, Liechtenstein, Norway, Sweden, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates, United Kingdom
What do I need to know about pre-orders?
If you’d like to be one of the first customers to get your hands on our latest collections or our most popular items that have sold out, you can do so through by pre-ordering on products where this is available. Find all the details here!
Can I pay with Klarna?
We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout. Find all the details here!