We ship worldwide, so wherever you are, your Desmond & Dempsey favourites are never too far away.
We offer free standard delivery when your order reaches the following thresholds:
UK — £150
USA — $175 (duties and taxes included at checkout)
Europe — €250
Canada — $350
Australia — $400
New Zealand — $350
UK Delivery
Orders are dispatched on UK working days, Monday to Friday. We don't dispatch on weekends or UK bank holidays.
Standard delivery: 3–5 working days with Royal Mail — £5, OR complimentary on
orders over £150
Next day delivery: Available with DPD or Royal Mail on orders placed before 1pm —
£10
Saturday delivery: Available with DPD on orders placed before 1pm on Friday — £10
Same-day delivery: Available to selected London postcodes for selected items only via Quiver.
International Delivery
International orders typically arrive within 4–6 working days.
Delivery costs are calculated at checkout based on destination and are inclusive of duties & taxes, so you should not receive any surprises upon delivery.
Sale & Promotional Orders
Orders containing sale or promotional items are thoughtfully wrapped in tissue paper and our kraft mailer. If you're sending a gift, our gift boxes are available to purchase separately for sale items and can be added to your order.
Monogramming
A little personalisation takes a little extra time.
Monogrammed orders may require an additional 3 working days before dispatch. If your order
is time-sensitive, please get in touch and we'll always do our best to help.
Email us at customercare@desmondanddempsey.com and we'll see what we can do.
All orders are eligible for free standard delivery over £150. For orders under, delivery is £5
Delivery takes 3-5 days with Royal Mail
If speed is key we offer next-day delivery with DPD and Royal Mail for £8. Available on orders placed before 1pm.
We can also offer Saturday delivery with DPD for £10 on all orders placed pre-1pm on Friday.
We ship just about everywhere. International delivery usually takes 4–8 business days, depending on just how far-flung you are. Costs vary by destination and will reveal themselves at checkout once you enter your shipping address.
Sleep easy! Our prices include all taxes and customs, so the amount you see at checkout is the total you’ll pay.
That depends on when you go to bed. Check our delivery options and prepare accordingly.
Once your order is on its way, we’ll email you a tracking link. Follow it to keep an eye on your parcel or rearrange delivery directly with the courier. If the link is playing up, contact our Customer Care team and we’ll help track it down.
Oh no, we’re so sorry to hear that! First, we recommend checking with your neighbors and any ‘safe places’ where the package might have been left—it’s often found in one of these spots!
If the package is still missing, don’t worry! Reach out to our customer care team at customercare@desmondanddempsey.com, and we’ll be more than happy to assist you in locating it.
All returns can be made via our Returns portal HERE using your order number and associated email address.
Returns Policy:
We want you to love your Desmond & Dempsey pieces. If something isn't quite right, we're happy to offer a refund or credit note for full-price purchases returned within 90 days of receipt. For items purchased on sale, promotion or discounted items, you will have 14 days to return them from the date of receipt. Please allow 4–5 working days for your return to be processed once it has been received by our team.
Exchanges:
Exchanges are free in the UK. We are currently unable to offer exchanges for International orders.
Refunds:
For refund in the UK, a £3.95 fee will be deducted from your refund amount. For international refunds, these charges vary based on the country and can be seen on the returns portal when generating the label.
If you are looking to return an order for a credit note or gift exchange, please reach out to our
customer care team at Customercare@desmondanddempsey.com
Non-Returnable Items:
Please note, the following items are non-returnable:
1. knickers
2. monogrammed items
3. eye masks
4. washed or worn pyjamas,
5. items with labels removed.
For any returns from the 402 Collection, please ensure that the original wrapping cloth is
included if you wish to receive a refund.
Looking for a credit note? Please contact our Customer Care team.
A few exceptions
Knickers, eye masks, monogrammed items, washed or worn pyjamas, and items with their labels removed cannot be returned.
Returning something from the 402 Collection? Please include its original wrapping cloth to receive a refund.
Visit the UK returns portal HERE
You’ll need your order number (including the #) and the email address used to place your order.
UK exchanges are free. For refunds, £3.95 will be deducted from your refund amount.
Returning a gift?
You can update the email and delivery details in the portal so that the exchange is sent directly to you without notifying the original sender.
Visit the International returns portal HERE
You’ll need your order number (including the #) and the email address used to place your order.
We cannot currently offer international exchanges. To change your size or style, please return your item for a refund and place a new order.
Once your return reaches us, please allow up to 5 working days for it to be processed. We’ll email you as soon as your refund or exchange is complete. Refunds may take a further 10+ working days to appear, depending on your bank.
Items purchased as a set must be returned or exchanged together. Selected styles are also available as separates, so you can choose different sizes for your top and bottoms.
