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United Kingdom (GBP £)

Delivery and returns

delivery

We ship around the globe and offer free standard shipping on all UK, US, Australian and German orders. Returns are easy and do not require a printer.  

We send orders out on UK working days. No weekend or bank holiday dispatches. 

Monogramming can take up to three working days, but if your request is urgent we will try and speed things up. Just email customercare@desmondanddempsey.com

Shipping

UK

Our standard shipping option is with Royal Mail (3–5 working days) and is free of charge on orders over £150. This does not take any strike action into account so please allow enough time. If you're looking to ensure a speedy delivery service within the UK, please select our next day delivery option.


DPD Next Working Day Delivery (orders must be placed before 1pm Monday to Friday) is £8
DPD Saturday delivery (orders must be placed before 1pm on Friday) is £10
Same-day London delivery, (emission-free!) is available for select items in select postcodes (if your basket is eligible, this option will appear at checkout)

All the details can be found here

If you’re using this last-minute service to send a gift, please note the PJs will arrive in the iconic D&D Jaguar box without further wrapping. So if you want to be subtle, you might want to intercept and wrap first.

USA

International express shipping (up to 3 working days) — Free shipping on all orders over $250


All our International orders are shipped in one gift box. Should you wish to have your sets gift wrapped separately, please let our Customer Care team know prior to ordering.

Europe

Standard international shipping (5-10 working days) — Free shipping on all orders over €250


Express shipping (3-5 working days) — €17


All our International orders are shipped in one gift box. Should you wish to have your sets gift wrapped separately, please let our Customer Care team know prior to ordering.

*We are currently not shipping to Russia

Jersey/Guernsey

When ordering to Jersey / Guernsey, please ensure that you're navigating to the Jersey / Guernsey webpage through the shipping selection in the top right hand side of your webpage. This will ensure that all new customs documentation requirements are met for the order arriving to Jersey / Guernsey.

Standard shipping (up to 5 working days) — £25

All our International orders are shipped in one gift box. Should you wish to have your sets gift wrapped separately, please let our Customer Care team know prior to ordering.

Canada

International express shipping (up to 5 working days) — Free shipping on all orders over $350 CAD


All our International orders are shipped in one gift box. Should you wish to have your sets gift wrapped separately, please let our Customer Care team know prior to ordering.

Australia/New Zealand

International shipping (up to 5 working days) — Free shipping on all orders over $400 AUS — AUSTRALIA

International shipping (up to 7 working days) — Free shipping on all orders over $350 NZ — NEW ZEALAND


All our International orders are shipped in one gift box. Should you wish to have your sets gift wrapped separately, please let our Customer Care team know prior to ordering.

Rest of the world

International shipping (up to 10 working days) — shipping fees dependent on destination


To show support for Ukraine, we are suspending all orders from and shipments to Russia until further notice.

All our International orders are shipped in one gift box. Should you wish to have your sets gift wrapped separately, please let our Customer Care team know prior to ordering.

UK returns

We are happy to offer a refund, exchange or credit note for your purchase within 30 days of receipt of purchase. 

For items purchased on sale, on promotion or discounted items, you will have a 14 days returns period from date of receipt.

For full price products we offer a free tracked returns service through Royal Mail. 

For the return of sale items please email customercare@desmondanddempsey.com so that they can approve the return of these items. 

Please note that the order must be returned new, unused and with all tags. Returns may take up to 5 days to be processed once received.

We are unable to accept returns for monogrammed or bespoke orders, underwear, socks that have had their labels removed and tried on, gift cards or any items purchased at our in-studio sample sales. 

You can cancel a pre-order at anytime via the confirmation email. 

For any orders made through Collagerie, please contact them directly on customercare@collagerie.com

International Returns

We are happy to offer a refund or credit note for your purchase within 30 days of receipt of purchase. 

With the exception of the Christmas season, we do not offer exchanges for International orders. 

For items purchased on sale, on promotion or discounted items, you will have a 14 days returns period from date of receipt.

You’ll find options for Return within our International returns portal below. There is both the option to pay for shipping yourself or a subsidised fee through D&D whereby we will issue a label to you for return. 

Please note that the order must be returned new, unused and with all tags. Returns may take up to 5 days to be processed once received.

We are unable to accept returns for monogrammed or bespoke orders, underwear, socks that have had their labels removed and tried on, gift cards or any items purchased at our in-studio sample sales. 

Get in touch

Please email us at customercare@desmondanddempsey.com or call us on +44 (0)203 9253 956 if you have any questions at all. We are generally speedy to respond.