Customer Care

DESMOND & DEMPSEY LTD respects your privacy and is committed to protecting your personal data. This cookie and privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.


Please also use the Glossary to understand the meaning of some of the terms used in this cookie and privacy policy.

This cookie and privacy policy aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you access our site, create a user account or purchase a service.


It is important that you read this cookie and privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This cookie and privacy policy supplements other notices and privacy policies and is not intended to override them.

DESMOND & DEMPSEY LTD, a company incorporated in England and Wales with company number 09007844, having its registered office at 30a Acre Lane, Brixton, London, SW2 5SG is the controller and responsible for your personal data (the "Company", "we", "us" or "our" in this cookie and privacy policy).


If you have any questions about this cookie and privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below.


Contact details


If you have any questions about this cookie and privacy policy or our privacy practices, please contact our Customer Care team:


Email address: hello@desmondanddempsey.com

Postal address: 30a Acre Lane, Brixton, London, SW2 5SG


You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

We keep our privacy policy under regular review.


This version of the privacy and cookie policy was last updated on 14 October 2022.


It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

The website may include links to the websites belonging to third parties. We are not responsible for any content published by any such third parties, nor we are responsible for any malware contained on any such websites. Before filling in your personal details please ensure that you are doing so on our website to avoid unauthorised use of your personal data by any third party.


This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our site, we encourage you to read the privacy policy of every website you visit.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).


We collect personal data when you place an order, call our Customer Care team, sign up for our marketing communications, browse our website. We also collect data regarding your shopping habits and the pages and the products that you have viewed from your use of our website.


We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:


• "Identity Data" includes first name, maiden name, last name, username or similar identifier, title, date of birth and gender.
• "Contact Data" includes past and present billing addresses, delivery address, email address, telephone numbers, company details, contact details of any representatives.
• "Financial Data" includes bank account details or any other payment account which you use to pay for the orders.
• "Transaction Data" includes details about payments for the orders that you make.
• "Technical Data" includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• "Profile Data" includes your username and password, your interests and preferences.
• "Usage Data" includes data about how you came to the website; the date and time of your visit; products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
• "Marketing and Communications Data" includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share "Aggregated Data" such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.


For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this cookie and privacy policy.


We do not collect any "Special Categories of Personal Data" about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.



If you provide to us personal information belonging to someone else

If you provide personal information about other people then you must:


• seek their prior consent; and/or
• provide a copy of this privacy and cookie policy to those persons and ensure that they are aware of and understand its contents,

when providing information about other people, ensure that you have all relevant permissions and authority: (i) to make all necessary disclosures; (ii) to act on their behalf; and (iii) in relation to partners, members, shareholders or beneficial owners of borrowers, to allow us to make credit checks at credit reference agencies and otherwise for verification, in respect of those persons.