delivery
We ship around the globe and offer free standard shipping over the thresholds below.
We send orders out on UK working days. No weekend or bank holiday dispatches.
Monogramming can take up to three working days, but if your request is urgent we will try and speed things up. Just email customercare@desmondanddempsey.com.
Shipping Thresholds
UK
£50
USA
$75
Europe
€250
Canada
$350
Aus
$400
NZ
$350
returns and exchanges
Returns are easy and do not require a printer.
We are happy to offer a refund or credit note for your
purchase within 30 days of receipt of purchase. For further
details specific to your location, please click the link below. We are currently unable to exchange International orders.
For items purchased on sale, on promotion or discounted
items, you will have a 14 days returns period from date of
receipt.
If you are looking to return an order for a credit note, please
do reach out to our customer care team.
Please note, the following items are non-returnable: knickers, monogrammed items, worn pyjamas, items with labels removed.