We ship worldwide (with free UK standard shipping) and make returns as fuss-free as possible.
A couple of notes! We dispatch our orders on UK working days (no weekend dispatches we're afraid!). Monogramming can take up to 3 working days.
Find our UK and international shipping times and options here!
RETURNS
There are a few things we can’t accept a return for:
- Monogrammed or bespoke orders
- Underwear, knickers or boxer shorts
- Socks that have had their labels removed or been tried on
- Gift cards
- Items purchased at our in-studio sample sale
For everything else, we’d be happy to offer a refund, exchange or credit note of the same value within 30 days of purchase or 14 days for sale items (excluding sample sale items which cannot be returned).
You’re able to cancel a pre-order at anytime for a full refund by contacting our customer care team.
To be eligible for a return, your item must be unused, in the same condition you received it, if you have purchased a full set you must be returning the full set and the order must be returned in the original packaging (including the gift box if you’re returning your whole order).
FREE UK RETURNS
For customers returning the order from the UK, we offer free tracked returns through Royal Mail, within 30 days of purchase. Sale items must be returned within 14 days.
Need to return from the UK? Head here!
INTERNATIONAL RETURNS
We offer subsidised pre-paid returns for all markets within 30 days of purchase.
Need to return from outside the UK? Head here!
NEED HELP?
No worries, just give us a call on +44 (0)203 9253 956 or email customercare@desmondanddempsey.com and our team can talk you through it. Our office hours are Monday to Friday 10am - 4pm.