For customers returning the order from the UK, we offer free tracked returns through Royal Mail, within 30 days of purchase. Sale items or reduced price items must be returned within 14 days. We cannot accept returns of items purchased at our in-studio sample sale. 

Please note that you're not currently able to process a return for sales items on our returns portal. If you're within the 14 day Sale's returns period, please do reach out to us on 

You’re able to cancel a pre-order at anytime for a full refund by contacting our customer care team.

To be eligible for a return, your item must be unused, in the same condition you received it, in the original packaging (including the gift box if you’re returning your whole order). 



 If you'd bought your D&D's directly from Collagerie, please contact them directly on


What to do when returning or exchanging

We've taken our returns online!

Visit our UK returns and exchange portal, HERE and follow the steps to return. 

Important things to note:

1. Please include the # (hashtag) in front of your order number to gain access to the portal

2. Please use the email address associated with the order


**Please note that returns may take up to 5 working days to process once they've been returned.