Cotton Eye MaskThe Jag Print Cream

Shipping & Returns

We ship worldwide (with free UK standard shipping) and make returns as fuss-free as possible.

A couple of notes! We dispatch our orders on UK working days (no weekend dispatches we're afraid!). Monogramming can take up to 3 working days.

Find our UK and international shipping times and options here!

RETURNS

There are a few things we can’t accept a return for:

• Monogrammed or bespoke orders
• Underwear, knickers or boxer shorts
• Socks that have had their labels removed or been tried on
• Gift cards
• Items purchased at our in-studio sample sale

For everything else, we’d be happy to offer a refund, exchange or credit note of the same value within 30 days of purchase or 14 days for sale items (excluding sample sale items which cannot be returned). 

You’re able to cancel a pre-order at anytime for a full refund by contacting our customer care team.

To be eligible for a return, your item must be unused, in the same condition you received it, in the original packaging (including the gift box if you’re returning your whole order). 

FREE UK RETURNS

For customers returning the order from the UK, we offer free tracked returns through Royal Mail, within 30 days of purchase. Sale items must be returned within 14 days. 

To help you with Festive gifting, our returns window will be extended until 31st January for any orders made after November 1st. 

Please note this Festive Season policy only applies to non sale items. 

Need to return from the UK? Head here!

INTERNATIONAL RETURNS

We offer subsidised pre-paid returns for all markets within 30 days of purchase. 

For any Festive Season purchase made from 1 November 2022, the returns window for these items will be open until 31 January 2023

Please note this Festive Season policy only applies to non sale items. 

Need to return from outside the UK? Head here!

NEED HELP?

No worries, just give us a call on +44 (0)203 9253 956 or email customercare@desmondanddempsey.com and our team can talk you through it. Our office hours are Monday to Friday 10am - 6pm.