Returns
If you're unhappy with your order for any reason and would like to return your order we'd be happy to offer a refund, exchange or credit note of the same value within 30 days of purchase.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Sale items may be returned for an exchange or refund if you notify us within 14 days of receiving your product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For UK Returns, please follow this link.
For International Returns, please head here.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Bespoke or monogram orders
Gift cards
Downloadable software products
Some health and personal care items
Products purchased at our studio sample sales.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, assuming it is approved for refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This goes through straight away on our side, but please leave up to 7 days for this to reflect in your bank account once you've received the refund notification.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, it's worth just double checking with your credit company first. Depending on who they are, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@desmondanddempsey.com.
Sale items
Sale items may be returned for an exchange or refund if you notify us within 14 days of receiving your product.
Exchanges
If you would like to exchange your items for a product of the same value, please email customercare@desmondanddempsey.com or give us a call on +44 (0)20 3925 3956 and we will arrange re-delivery. Please note that exchanges are subject to availability.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, which means he or she will find out about your return. If that's going to cause problems, just give us a call.
